Frequently Asked Questions

Yes. Our searches are currently most effective in English, but we search in most languages. Some of the remedies available to clients who wish to have content destroyed or removed may be different in international jurisdictions, but almost every circumstance is unique, and we are constantly exploring how to make our full suite of solutions available to our clients from all corners of the globe.

CLEANmy.NAME is a strong supporter of the freedom of speech and freedom of the press. Our correction/removal ("Destroy") service was designed to help private citizens regain control over unintentionally posted or outdated personal information accidentally disclosed to the public Internet, and address potentially libelous, slanderous, defamatory or invasive information about them that serves no public benefit. We have no interest in squelching newsworthy speech, and we do not target newsmedia articles for removal.

Yes. We're very good. So are Human Resources Departments and university admissions committees and many other people who might want to learn about you. Our clients are usually surprised at what we find.

No. Most of our approaches to assisting in the correction or removal of content are non-legal. We will only pursue legal options with the express consent of our clients, and these techniques are strictly optional and usually the last resort. They may incur additional cost. In such cases, we do not act as lawyers for our clients. We are not lawyers or a law firm, and we do not offer legal advice or services. In such cases, we refer our clients to lawyers with whom we have often pre-negotiated competitive rates.

We will only conduct searches for our clients about themselves or their children. When you sign up, the search information you provide is cross-checked with credit card and other personal information to ensure that we do not perform searches on unsuspecting individuals.

No. We do NOT work for Human Resources departments at corporations looking to do research on job applicants. And we do NOT work for university admissions boards seeking information on school applicants. We work only for individuals protecting themselves or their kids.

We have begun offering services for companies. Please inquire further at info@cleanmy.name for your needs.

Yes. For the moment, we are not yet set up to offer one-time-only Destroy assistance. We may offer this later.

CLEANmy.NAME uses extensive layered methods to protect any information you provide. We do not and will never sell or give away any information about you or your child. The trust and confidence of our clients is the single most important currency to our team. We will always and only be in your corner.

It really depends. Sometimes less than a day. Sometimes weeks.

No. Newspaper articles and court records are difficult to impossible to remove, and we do not seek to remove them. We focus on our clients' privacy and reputations. This means we typically focus on content that is slanderous, private, defamatory, invasive, and/or outdated. If we are asked by a client to help with a particularly difficult site through our Destroy assistance process, we may advise him or her that the task could be more difficult than usual.

No. The same general rules apply. We are respectful of First Amendment issues. Once we start on our process, we can't offer refunds or guarantees for our efforts, since our labor for can be quite substantial, and this is a very hard job.

It's a little harder than some other types of content, but it is often manageable.

This is usually not a problem. Once the original web content is removed or corrected, caches will normally drop or update their content. If they don't, CLEANmy.NAME will go the last mile to help effect the removal or updating of their content. Also, in case it is some comfort, cached content is generally much harder for people to find, so it will have less impact on a person's reputation.